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Link Errors

Find below the list of errors that can be displayed in Link.

General Errors

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
1000Failed to instantiate SDK IMX Client when connecting walletSomething went wrong.Contact the Customer Support team.Check SDK Settings.
1001Unable to retrieve tokens listSomething went wrong retrieving your tokens list: ${apiError}Retry the operation/Refresh the page or Contact support teamTry to replicate the issue.
1002Failed to retrieve the wallet addressSomething went wrong when retrieving your wallet address. Check with your wallet provider.Check wallet connection with IMX.Check wallet provider.Contact Customer Support.Try to replicate the issue. Check console logs.
1003Link forcibly closed by the userLink window closed.-Give feedback on the Link closed to the user.
1004Failed to open Link as iFrame due to 3rd party cookies blockedThere is no storage available. This is usually related to a 3rd party cookie-blocking policy.Unblock the 3rd party cookies on the browser.Give a feedback regarding 3rd party cookies to the user or change Link mode to be opened as popup.
1005
Obsolete
Failed to open Link as iFrame due to application's domain not be whitelistedOnly whitelisted partners can currently embed link using an iframe. Please contact support@immutable.com and quote referrer ${address} for information.Contact the Customer Support team.Contact the Customer Support team.

Deposits

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
2000Failed to retrieve the wallet addressSomething went wrong when retrieving your wallet address. Check with your wallet provider.Check wallet connection with IMX.Contact Customer Support.Try to replicate the issue. Check console logs.
2001Provided invalid ERC20 tokenToken not available in IMX.Retry the transaction.Contact support team to report the invalid token.Try to replicate the issue. Check console logs.
2002Insufficient fundsInsufficient funds.Add funds to L1 wallet.N/A
2003API rejected depositsThe API rejected the deposit: ${details}Retry the operation. If it continues failing, contact the Customer Support team.Try to replicate the issue. Check the error details.

Complete Withdrawal

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
4000Failed to retrieve the wallet addressSomething went wrong when retrieving your wallet address. Check with your wallet provider.Check wallet connection with IMX.Check wallet provider.Contact Customer Support.Try to replicate the issue. Check console logs.

Buy

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
5000Failed to retrieve order detailsSomething went wrong.-Additional error message provided by the API.Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
5001Failed to retrieve asset detailsSomething went wrong.-Additional error message provided by the API.Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
5002Failed trade requestSomething went wrong.-Additional error message provided by the API.Check wallet connection with IMX.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
5003API rejected tradesThe API rejected the purchase: ${details}Retry the operation. If it continues failing, contact the Customer Support team.Try to replicate the issue. Check the error details.
-API rejected tradesCannot accept order of version 3 from this API endpoint. Please upgrade to the newer API endpoints.Contact the Customer Support team.Upgrade to use the latest version of Order & Trade API.

Sell

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
6000Unable to retrieve asset detailsSomething went wrong.-Additional details/error message provided by the API.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
6001Unable to list asset for saleUnable to list asset-Additional details/error message provided by the API.Retry operation.Check if asset is already listed.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
6002Asset is already listed for saleAsset is unavailable.Retry operation.Confirm if asset is already listed.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
6003Invalid currency provided as query paramUnknown currency.Retry operation.If continue to fail, contact Customer Support.Confirm tokens available in IMX.Try to replicate the issue. Check console logs.
6004Invalid asset price provided as query paramPrice should be at least ${minPrice}Retry operation with different price.If continue to fail, contact Customer Support.N/A
6005API rejected listingsThe API rejected the listing: ${details}Retry the operation. If it continues failing, contact the Customer Support team.Try to replicate the issue. Check the error details.

Transfer

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
7000Failed to retrieve transfer token detailsSomething went wrong retrieving token details.Retry operation.If continue to fail, contact Customer Support.Confirm tokens available in IMX.Try to replicate the issue. Check console logs.
7001Failed to retrieve user token balanceSomething went wrong retrieving your ${tokenType} token balanceRetry operation.If continue to fail, contact Customer Support.Confirm tokens available in IMX.Try to replicate the issue. Check console logs.
7002Invalid data found before starting transferTransfers have failed validation.The following validation errors were identified:${listOfFailedValidations}Retry operation.If continue to fail, contact Customer Support.Try to repliace the issue.Check error details.
7003API rejected transfersThe API rejected the transfer: ${details}Retry the operation. If it continues failing, contact the Customer Support team.Try to replicate the issue. Check the error details.

History

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
8000Failed to retrieve any transactionSomething went wrong retrieving the transactions: ${details}Retry operation.Check wallet connection.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.

Cancel

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
9000Failed to retrieve the order detailsSomething went wrong retrieving the order details.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
9001Failed to retrieve token detailsSomething went wrong retrieving the token details.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.

Onramp

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
10001Exchange status is failedSomething went wrong.Retry operation.If continue to fail, contact Customer Support.Check transaction status with IMX/MoonPay.
10002Unable to retrieve exchange statusConnection Error.Retry operation.If continue to fail, contact Customer Support.Check transaction status with IMX/MoonPay.
10003Invalid crypto currenciesInvalid currencies.Retry operation.If continue to fail, contact Customer Support.Check supported tokens for Onramp.
10004Could not get currenciesSomething went wrong.Retry operation.If continue to fail, contact Customer Support.Check supported tokens for Onramp.

Offramp

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
11001Exchange status is failedSomething went wrong.Retry operation.If continue to fail, contact Customer Support.Check transaction status with IMX/MoonPay.
11002Unable to retrieve exchange statusConnection Error.Retry operation.If continue to fail, contact Customer Support.Check transaction status with IMX/MoonPay.
11003Could not get currenciesSomething went wrong.Retry operation.If continue to fail, contact Customer Support.Check supported tokens for Offramp.
11004No currencies left after filteringCurrencies not availableRetry operation.If continue to fail, contact Customer Support.Check supported tokens for Offramp.
11005Invalid currency amountInvalid currency amountRetry operation with different amount.If continue to fail, contact Customer Support.Check supported tokens for Offramp.
11006Incorrect transaction formatSomething went wrong.Retry operation.If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.

NFT Checkout Primary

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
12000Feature is disabledNFT Primary sale is not supported.Try later, when a feature will be announcedCheck that a feature should be enabled or not.
12001Cannot create a transactionCannot create a transaction.Retry operation. If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.
12002Cannot connect to imx-exchangeConnection Error.Retry operation. If continue to fail, contact Customer Support.Check transaction status with IMX/MoonPay.
12003Polling errorCannot retrieve status.Retry operation. If continue to fail, contact Customer Support.Check logs why status polling is failing.
12004Transaction is failedTransaction failed.Retry operation. If continue to fail, contact Customer Support.Check transaction status with IMX/MoonPay.

Offers

Error CodeLikely ScenarioDisplayed Error MessagePossible User ActionsPossible Developer Actions
-Invalid parameters supplied to link routeInvalid make offer parametersRetry operation. If continue to fail, contact Customer Support.Check that the correct parameters are being passed to the link route and are valid
-API is returning an errorWe have encountered an issue with our APIs while processing this request. Please try again. For further assistance please visit our support page.Retry operation. If continue to fail, contact Customer Support.Try to replicate the issue. Check console logs.

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